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6 Enter a name in the UC Service Information section, refer to the Unified CM Help for more requirements. 7 Enter the parameters in the Jabber Configuration Parameters section. Jabber to Webex App Migration Parameters ParameterValueDescriptionEnableJabber2TeamsMigration true false Tags users as candidates for moving their data from Jabber to Webex App. This process brings over the users' contact (buddy) list and calling preferences to Webex App.true: Jabber to Webex App migration is available to the user if they have a matching email address for both applications. The data move starts between 5 minutes—3 hours after a user signs into Jabber or when they manually initiate the migration from the help menu.false: Moving data from Jabber to Webex App does not appear for the user. WebexTeamsDownloadURL Download URL Specifies where users can download Webex App if they did not download while doing the upgrade. Add a value for this URL, otherwise users are asked to contact an administrator for help. The following example demonstrates using the official downloads page: 8 Select Save. What to do next Users need to restart Jabber to load the patch or MR. Selected users are presented with a screen to ask if they want to move their local data and settings. Users can proceed with the steps or skip it if they're not ready yet. The screen shows up between 5 minutes—3 hours after a user signs into Jabber or when they manually initiate the migration from the help menu. If that data fails to move because of a network issue, server issue, or other reasons, the data transfer stops but users can retry this step on Webex App. If the step doesn't work even after they retry, users are prompted again after 24 hours if Webex App remains logged in. Users are also prompted immediately if Webex App is relaunched.

This feature is built into Cisco Jabber and provides a way to move contacts in the buddy list and other calling-related user preferences from Jabber to Webex App. The data is encrypted. You just need to configure some things before users see this option pop up automatically. This feature is built into Cisco Jabber and provides a way to move contacts in the buddy list and other calling-related user preferences from Jabber to Webex App. The data is encrypted. You just need to configure some things before users see this option pop up automatically. These contacts are migrated to Webex App: Jabber directory contacts whose emails also exist in the cloud Identity Service (the same service that Webex App uses). Custom contacts and photos XMPP federated contacts If any contacts cannot be migrated, the migration tool allows users to export these contacts as a CSV file that they can review. Users must also restart their Webex App for changes to take effect. These user preferences are migrated to Webex App: Chat notification settings (including mute all), unless otherwise noted in the Jabber version information above Call notification settings (including mute all) Audio device and video device selection (except for VDI) Video preferences for incoming calls (start with video or no video) Before You Begin Migration for Jabber covers users on Webex Messenger, Unified CM IM and Presence, Jabber Team Messaging Mode, and phone-only mode with contacts. Make sure your organization uses the following supported releases of Jabber and Webex App. Users must be authenticated through Active Directory. All directory users must be synchronized to the identity service, otherwise the Webex App contact cannot be located.Custom contacts are moved as-is from Jabber to Webex App. Table 1. Supported versions of JabberPlatformVersionsPatchWhat's MigratedJabber for Windows 12.7.3 or later12.8.4 or later12.9.3 or later14.0 or later14.1 or later NoAll contacts and settings mentioned in this article are migrated 12.7.0—12.7.212.8.0—12.8.312.9.0—12.9.2 Yes—download from hereAll contacts and settings mentioned in this article are migratedJabber for Mac 12.8.5 or later12.9.4 or later14.0 or later14.1 or later NoAll contacts and settings mentioned in this article are migrated Webex App September 2020 release or later must be installedNoYou may need to sign in before the Jabber data can be moved over 1 Open the Cisco Unified CM Administration interface. 2 Select . 3 Select Add New. 4 Select Jabber Client Configuration (jabber-config.xml) as the UC Service Type. 5 Select Next.

12.5(1) 14-1-1-0001-125 Software Download 12.1(1) Software Download 11.7(1) 14.1(1) Software Download 11.0(1) Software Download Cisco Unified IP Conference Phone 8831 (EOS) Software Download 10.3(1SR7.2) Software Download 10.3(1)SR4 10.3(1SR7.2) Software DownloadEOS Notice 10.3(1)SR4 Software DownloadEOS Notice 10.3(1)SR7 Software DownloadEOS Notice 9.3(4) Software DownloadEOS Notice 9.3(4) Software DownloadEOS Notice 9.3(3) 9.3(3) EOS Notice Cisco IP Conference Phone 8832 14-2-1-0201-40 Software Download 14-1-1-0001-125 Software Download 12.5(1) 14-1-1-0001-125 Software Download 12.1(1) Software Download 14.1(1) Cisco Unified IP Phone 8941 (EOS) End of Support End of Support 9.4(2)SR3 End of Support 9.4(2)SR3 End of Support 9.4(2)SR3 End of Support 9.4(2) End of Support 9.4(2) End of Support Firmware 9.4(1) Firmware 9.4(1) End of Support Cisco Unified IP Phone 8945 (EOS) EOS Notice 9.4(2)SR3 EOS Notice 9.4(2)SR3 EOS Notice 9.4(2)SR3 EOS Notice 9.4(2)SR3 EOS Notice 9.4(2) EOS Notice 9.4(2) EOS Notice Firmware 9.4(1) Firmware 9.4(1) EOS Notice Cisco Unified IP Phone 8961 (EOS) End of Support End of Support 9.4(2)SR3 EOS Notice 9.4(2)SR3 EOS Notice 9.4(2)SR4 EOS Notice 9.4(2) EOS Notice 9.4(2) EOS Notice Firmware 9.4(1) Firmware 9.4(1) EOS Notice Cisco Unified IP Phone 9951, 9971 (EOS) Software DownloadsEOS Notices 9.4(2)SR3 Software DownloadsEOS Notices 9.4(2)SR3 Software DownloadsEOS Notices 9.4(2)SR3 Software DownloadsEOS Notices 9.4(2)SR4 Software DownloadsEOS Notices 9.4(2) EOS Notices 9.4(2) EOS Notices Firmware 9.4(1) Firmware 9.4(1) EOS Notices Cisco Jabber for Android 15.0.0.309301 Software Downloads 12.9.4.55248 Software Downloads 12.5 14 Software DownloadGoogle Play Store Download 12.1(0) Software DownloadGoogle Play Store Download 12.1 14.1 Software Download Google Play Store Download 11.5 Software Download 10.5 10.6 Software Download 9.6 10.5 Cisco Jabber for iPhone and iPad Software Downloads 12.9.4.55248 Software Downloads 12.5 14 Software DownloadApple App Store Download 12.1(0) Software DownloadApple App Store Download 12.1 14.1 Software DownloadApple App Store Download 11.5 Software Download 10.5 10.6 Software Download 9.6 10.5 Cisco Jabber for Mac 15.0.0 Software Downloads 12.9.4.55248 Software Downloads 12.5 14 Software Download 12.1(0) Software Download 12.1 14.1 Software Download 11.5 Software Download 10.5 10.6 Software Download 8.6 10.5 Cisco Jabber for Windows 14.3 16.0.0.59397 Build 309397 Software Downloads 14.1.4.57561 Software Downloads 12.5 14 Software Download 12.1(0) Software Download 12.1 14.1 Software Download 11.5 Software Download 10.5 10.6 Software Download 9 10.5 Cisco Jabber Softphone for VDI - Windows (formerly Cisco Virtualization Experience Media Edition for Windows) Software Downloads 12.9.4.55248 Software Downloads 12.5 14 Software Download 12.1(0) Software Download 12.1 14.1 Software Download 11.5 11.5 Software Download 10.6 Software Download 9.7 9.7 Cisco Virtualization Experience Media Edition

Self-serve and install Webex App themselves. They can download the desktop or mobile versions from You can control the product updates for Webex App. You can also use a deferral period to preview the app before your users are updated. 3 Help users migrate their data from Jabber to Webex App: Configure Users to Move Jabber Contacts and Common Settings (Admin) User guide for moving settings (Users) The migration tool is built into Jabber and provides a way to migrate contacts and other common user preferences from Jabber to Webex App. The data is encrypted. Now that you've deployed Webex App to your users, you can set them up for this migration. Configure some settings before users see this option pop up automatically in Jabber. They can use the user guide to help them walk through the migration. 4 Decommission Messenger org. When you're all up and running with your Control Hub organization, you've notified your users of the change, and you're ready, contact your Cisco account representative or partner to have your old Messenger org decommissioned. Need some help? We've got you. Reach out to your Cisco account representative or partner for assistance. Get everything you need to implement the Messenger Update Program. Was this article helpful?Was this article helpful?Related Articles

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Through your Unified CM environment, use midcall features, and control their Unified CM registered desk phone from Webex App. 2 Validate Unified CM service discovery. Service discovery enables clients to automatically detect and locate services on your enterprise (internal) and MRA (external) network. This configuration may already be in place, but check the deployment guide in this step and your environment to verify. 3 Update Unified CM configuration file. Webex App leverages the same configuration file as Jabber You can use this embedded Unified CM to configure various client functionality, such as specific calling features and the Jabber to Webex App migration tool. See the Policy Parameters documentation for a list of supported parameters for Webex App. Webex App already includes most knowledge worker calling features. However, in some cases, a small subset of your users may need more advanced calling features that aren't yet in Webex App, such as contact center features and multiline. You can use Webex App with a cross-launch to Jabber as an interim solution. This option opens Jabber when a user makes a call from Webex App; incoming calls also ring in Jabber directly. For more information, see the Webex App with Jabber Cross Launch documentation at Deploy Webex App app and customize the deployment, including update frequency, communication to your users, and migrating user data from Jabber to Webex App. When you're ready, decommission the previous messaging organization. 1 Run a trial deployment. We recommend a trial of Webex App with select users before you roll it out to the entire organization. 2 Deploy the Webex App app: Installation and automatic upgrade: Webex App periodically checks for newer versions to automatically upgrade the app. Desktop update controls: You can set the frequency of Webex App updates for users in your organization. Users can also self-serve and install Webex App themselves. They can download the desktop or mobile versions from You can control the product updates for Webex App. You can also use a deferral period to preview the app before your users are updated. 3 Help users migrate their data from Jabber to Webex App: Configure Users to Move Jabber Contacts and Common Settings (Admin) User guide for moving settings (Users) The migration tool is built into Jabber and provides a way to migrate contacts and other common user preferences from Jabber to Webex App. The data is encrypted. Now that you've deployed Webex App to your users, you can set them up for this migration. Configure some settings before users see this option pop up automatically in Jabber. They can use the user guide to help them walk through the migration. 4 Decommission Messenger org. When you're all up and running with your Control Hub organization, you've notified your users of the change, and you're ready, contact your Cisco account representative or partner to have your old Messenger org decommissioned. Need some help? We've got you. Reach out to your Cisco account representative or partner for assistance. Get everything you need to implement