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ConnectWise Manage vs. ConnectWise Control: Choosing the Right Tool for Your MSP For managed service providers (MSPs), having the right tools in place can make or break your business. Whether it’s streamlining operations or offering exceptional remote support, your choice of software plays a vital role in how effectively you serve your customers. If you’re considering ConnectWise solutions, two names probably stand out—ConnectWise Manage and ConnectWise Control. But how do you decide which one is right for your MSP? This blog breaks down the key features, benefits, and use cases of both tools, offering a clear comparison to help you determine your next step. By the end, you’ll have a solid framework to ensure your choice aligns with your specific needs. Full disclosure: Most MSPs will ultimately end up with both Manage and Control as they serve different functions of the house. But it's important to know where and why each tool plays and what it will do for you.Understanding ConnectWise Manage Think of ConnectWise Manage as the brain behind your MSP operations. It’s a professional services automation (PSA) tool designed to help MSPs improve their workflows and manage multiple business functions effortlessly. Key Features of ConnectWise Manage for MSPs Service Management: Intuitive ticketing systems that ensure nothing falls through the cracks. Project Management: Organize and oversee client projects with ease using Manage’s built-in tools. Time Tracking & Billing: Accurately track billable hours, reducing administrative headaches. Sales Pipeline Management: Monitor lead progression, forecast revenue, and improve close rates. Integrations: Seamlessly links with CRMs, RMM tools, and other ConnectWise software. When to Use ConnectWise Manage Is your MSP struggling to keep track of service tickets or struggling with fragmented internal systems? Manage excels in scenarios where collaboration, tracking, and organization are key. For example, if your helpdesk team is drowning in tickets or if your project timelines often run off course, this tool becomes an invaluable asset. Understanding ConnectWise Control While ConnectWise Manage organizes your operations, ConnectWise Control empowers your support capabilities. ConnectWise Control (formerly ScreenConnect) is a remote support and remote access software. For MSPs focusing heavily on providing remote assistance, it’s a game-changer. Key Features of ConnectWise Control Lightning-Fast Remote Support: Quickly connect to client systems to resolve technical issues in real time. Unattended Access: Access devices even when no one is present on the client’s side. Custom Branding: Tailor the interface to reflect your MSP’s branding. Session Recording: Record your remote sessions for training or compliance purposes. Security You Can Rely On: Prevent unauthorized access with features like two-factor authentication. When to Use ConnectWise Control Control shines when remote troubleshooting is the heart of your services. Suppose an enterprise client notifies you about a system-wide software glitch—Control allows your team to respond within minutes, minimizing downtime and keeping their operations running smoothly. Interested in trying it? There’s even a ConnectWise Control free version available, which is a good way to get a feel for its capabilities before upgrading. ConnectWise Manage vs. ConnectWise Control Which is better depends entirely

ConnectWise Control provides immediate and secure remote access to attended or unattended computers, thereby allowing individuals, remote workers and IT teams to work efficiently from anywhere in the world.Most ConnectWise Control plans include access to an unlimited number of unattended computers and devices.Administrators can implement a high degree of user control with granular permissions for individuals and groups.ConnectWise Control offers more than 100 free extensions and third-party integrations at most subscription levels.Many of the platform's excellent communications features are unavailable with the entry-level plan.The entry-level package is also lacking in features compared to similar offerings around the same price point.Installation and removal are a bit more time-consuming than with other remote access software we reviewed. ConnectWise Control is an enterprise-class remote support tool with reliable features for unattended access.ConnectWise Control has standout communications functions for smooth support sessions.ConnectWise Control offers administrators immense control over the look, feel and user permissions across the platform, on top of more than 100 free extensions and third-party integrations.This review is for small business owners considering implementing remote access software.ConnectWise Control is a remote support and unattended access platform that shines in the hands of IT professionals who need to support customers with complex hardware and software needs. Middle- and upper-tier plans benefit from better than average communications tools like ConnectWise View – the web-based livestream video feature for remote troubleshooting – as well as support for voice over internet protocol (VoIP) audio meetings and access sessions. The vendor offers flexible monthly and annual payment options for all plans, including highly scalable options for the standalone unattended access plan that can evolve as your business grows.ConnectWise Control Editor's Rating:9.5 / 10Pricing9.4/10Ease of use9/10Features9.5/10Integrations9.9/10Security9.5/10Why ConnectWise Control Is Best for CommunicationModern businesses and customer service departments have become increasingly reliant on VoIP phone systems to communicate with customers, but not all remote access and support plans fully support this technology like ConnectWise Control does through a number of telephone integrations, including GoToConnect.In complex remote support settings, especially situations where the customer is experiencing issues with servers or other computing hardware systems, the ability to communicate using a separate video device allows technicians to troubleshoot onsite problems more effectively. With ConnectWise View, you can turn your service customer into a cameraperson, take control of their recording device, and walk them through any necessary repairs as if you were standing over their shoulder the entire time.Most of the vendor’s

The huge increase in remote working in the last few years means that many of us need a way to connect to computers in remote locations. That could be, for example, logging in to a server in an office from your MacBook at home. Or it could be an IT support technician accessing your Mac remotely to fix a problem or install an update. Whatever the reason you need remote access to a computer, there are multiple options available. That means you may try one and decide it’s not for you and choose a different one instead. If you do that, you should uninstall the one you are no longer using. In this article, we’ll show you how to uninstall ConnectWise Control, or ScreenConnect, from your Mac.What is ConnectWise ScreenConnect?ConnectWise ScreenConnect, previously known as ConnectWise Control, is software-as-a-service that provides remote access to computers from other devices either inside or outside a local network. One of the key uses of ScreenConnect is for tech support from a remote location. Its Backstage feature allows a support technician to access a remote machine and work on it without disrupting the user, so they can get on with their own work. It also has several built-in security features, such as single sign-on, which are optional extras on other similar tools. Some of ConnectWise ScreenConnect’s main competitors include TeamViewer, Splashtop, and LogMeIn Rescue. The application was originally called ScreenConnect, then its name was changed to ConnectWise Control, and then back again to ScreenConnect. So, the version you have on your Mac may be called ScreenConnect or ConnectWise Control, depending on when it was installed. Why uninstall ScreenConnect?The main reason for uninstalling ScreenConnect is that you no longer use it. It could also be the case that you inherited a Mac, perhaps from a previous or current employer that has ScreenConnect installed, and you don’t need it. Whatever the reason, it’s a good practice to uninstall software you no longer need or use. Not only does it free up space on your startup disk, but it will also reduce the risk of conflicts with other

Plan due to its restriction of one technician license per account. This package also feels hampered by the lack of support for iOS and Android mobile guest clients and Wake-on-Lan, both of which you can find for a lower price with other products we reviewed, including Zoho Assist.MethodologyIn our quest to identify the best remote PC access and support tools available, we spent dozens of hours researching and comparing products. We participated in live demos, took advantage of free trial accounts, reached out to customer service representatives posing as customers, and tested the platforms’ features on numerous operating systems and devices. In all examinations, we considered pricing, ease of use, features, integrations and security, among other criteria. Our investigation of ControlWise Control and similar software led us to conclude it is the best remote access solution for those seeking strong communication tools.ConnectWise Control FAQsConnectWise Control is a strong remote support and unattended computer access solution. Technicians use ConnectWise Control to troubleshoot issues with customers' computers and devices remotely. Many office and remote workers use ConnectWise Control to access their software and data on their office computers from remote machines.Yes, ConnectWise Control Access is safe to use. It keeps your data secure and private through a number of cybersecurity measures, including 256-bit AES encryption. Other security features include multiple methods of authentication, role-based permissions, server-level auditing and self-hosting.ConnectWise Control is priced competitively for remote support and unattended access solutions. The entry-level plan starts at $27, an increase of $4 from our previous review of this product. However, the price includes basic remote support functionality as well as access to 10 unattended computers. If you're looking for the least expensive option, we recommend checking out the limited-but-free plan offered by Zoho Assist.Bottom LineWe recommend ConnectWise Control for …Businesses supporting complex software and hardware that need to walk end users through a solution with live video communications.IT service teams assisting customers with Unix and *nix operating systems.Companies that prioritize remote support over unattended access but still want to use both solutions effectively.We don’t recommend ConnectWise Control for …Businesses that are primarily looking for a remote support solution for their mobile customers.Companies that want the fastest and easiest installation and uninstallation processes.Business owners who need the lowest-cost solution for remote access and support.

And company logos to match your business’s branding. Source: ConnectWiseCompatibility ConnectWise Control supports many operating systems and web browsers. In addition to Mac, ConnectWise excels for support techs servicing customers running Windows 7, 8.1, 10 and 11 and Windows Servers 2008, 2012, 2016, 2019 and 2022. Browsers are well represented, with support for Firefox 52+, Safari 10.1+, Chrome 57+ and Edge 41.16299.579.0+. You can also connect with Linux machines for remote support and unattended access with minimum system requirements of x86_64 architecture and Glibc 2.17 or higher. Mobile phone apps are also available for Android and iOS devices to connect to your customers’ Windows, Mac or Linux machines.ConnectWise Control CostConnectWise Control offers three tiered plans that include remote support and unattended access, as well as an agent-based access-only option (known as ConnectWise Control Access) for $30 per month when paid annually. Access plan subscribers are not limited by the number of technician licenses or simultaneous sessions allowed. The basic access plan supports 25 unattended agents, and you can add more agent accounts for an additional fee.We appreciate that you can test out ConnectWise Control with a 14-day trial that doesn’t require a credit card to activate. After that, its tiered plans break down as follows.One: The One plan has a single-license restriction, allowing one connection for one licensed user. This package provides access to 10 unattended machines and features remote support, meetings, file transferring, printing, customization, branding, mobile technical support, multimonitor view, blank screen, auditing, annotations and two-factor authentication. It costs $27 per month when billed annually or $34 when billed monthly.Standard: The Standard plan allows one user to make up to three concurrent connections and an unlimited number of unattended machines. This level comes with every feature included in the One plan, along with expanded chat options, remote commands, Wake-on-Lan, VoIP audio communications and support for mobile guest clients. The plan is priced at $42 per month per technician when billed annually or $54 when billed monthly.Premium: The Premium plan allows one user to make up to 10 concurrent connections. This tier comes with every feature included in the Standard plan, as well as video recording, advanced reporting, remote diagnostic tools and ConnectWise View for video streaming. This plan costs $52 per month per technician when billed annually or $64 when billed monthly.We highly recommend taking advantage of the vendor's free 14-day trial to make sure ConnectWise Control is