Zendesk Chat Email API

Are you looking to migrate your data from Zendesk? There are 2 solutions:a) Complimentary Concierge Migration Service (Reach out to us via live chat or e-mail us at [email protected] with details, and we will migrate your Zendesk data while you sit back and enjoy a cup of coffee :-)) orb) You want to do the migration on your own. (it's very simple) In this case, please see the guide below:LiveAgent offers a seamless migration of your Zendesk data through API - don't worry though, no coding is needed. Everything is handled through a simple plugin in LiveAgent which can be setup by following these steps. In LiveAgent agent panel navigate to Configuration > System > Plugins. Find the 'Zendesk Migration' plugin and click on 'Activate' button next to it. Then you have to reload the agent panel. After reload go back to the Plugins section and click on 'Configure' button next to the plugin.In the configuration popup you have to enter: 1. Zendesk URL - you have to enter just subdomain name. If URL to your zendesk account is qump.zendesk.com, then you have to enter just 'qump' in this configuration field. 2. Username - email which you use to log into zendesk.3. API Key - you have to generate the API Key in your zendesk account. So, in your zendesk navigate to Admin > API. Once you are there, enable the 'Token Access' (checkbox) and click on 'add new token'. In the popup just enter the token label (anything you want) and click on 'create' button. Zendesk system automatically generates the API Key for you. Just copy and paste the API key into LiveAgent plugin. In plugin configuration hit 'Save' and you are done. LiveAgent imports tickets from zendesk in the background. Here you can see the tickets in my zendesk:and here imported tickets in LiveAgent:How statuses from Zendesk are matched to LiveAgent ? Zendesk status 'new' >>> LiveAgent status 'NEW'Zendesk status 'open' and 'pending' and 'hold' >>> LiveAgent status 'OPEN'Zendesk status 'closed' and 'solved' >>> LiveAgent status 'RESOLVED'What is migrated ? agents/admins end users/customers user fields tickets attachments ticket fields tagsDo tickets get duplicated in case I need to rerun the migration?In case you are actively using Zendesk even after migrating to LiveAgent and you need to rerun the migration, your tickets won't get duplicated and only the new tickets will be migrated into LiveAgent. However, if after migration, a new message is added to a ticket in Zendesk, this ticket won't be updated and the new message won't appear in LiveAgent. We, therefore, recommend migrating only once you are ready to use LiveAgent instead of Zendesk.

Zendesk is a beautifully simple customer service platform that integrates with Zopim Chat.Zendesk extends the chat support you provide to your customers.Drive your customers to help themselvesCreate a Help Center to offer 24/7 support when your team is offline.Engage your customers from any channelNo matter how and when your customer reach out, you’ll be ready to support them.Build better relationships with your customersGet to know your customers, respond quickly, and engage proactively.Better customer service startswith better communicationZendesk brings all your customer conversations into one place.Keep your email communication organised. Support unlimited email addresses in your Zendesk. See email in actionConnect your Facebook and Twitter pages with Zendesk, and stay on top of all social conversations.Take customer calls in your Zendesk or route them to your mobile. All calls and voicemails are transcribed into tickets.Check out Zendesk VoiceProvide real-time support with chat, powered by Zopim. Chat is a faster and more personal way to connect with your customers.Create one beautiful destination for all your customer self-service needsServe up customer service with an online destination for 24/7 support to help your customers answer their own questions. With Help Center you can build a knowledge base, community, and customer portal that fits in seamlessly with your brand in a matter of minutes.Build a self-service communityTransform your Zendesk to match your brand. With familiar customization tools, you can tailor the look-and-feel in minutes.Zendesk puts powerful data at your fingertipsMeasure your customer's satisfaction and your support team's performance. You can even measure your entire organization's performance against others in your industry with the Zendesk Benchmark.See how reporting worksGo ahead.Take it for a spin.Dive into ZendeskTry Zendesk Free

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