SolarWinds Service Desk

Not to be overshadowed by the excitement around the introduction of SolarWinds Service Desk earlier this summer, we’re excited to introduce you to SolarWinds Discovery. This technology provides your organization the ability to discover, map, and manage your software and hardware assets directly in your service desk. SolarWinds Discovery utilizes cloud-based technology to make it easier to implement, manage, and scale throughout your organization, helping you discover your IP connected devices with just a small footprint. Now you may be thinking, “Discovery? Don’t I already have this functionality with other SolarWinds products I use?” Depending on the products, the answer is most likely yes. Many SolarWinds solutions have discovery components included, like Network Performance Monitor or Service & Application Manager on the SolarWinds Orion Platform. However, they are helping your organization solve a different set of problems. The discovery mechanisms used by Orion help you monitor asset performance, generate system alerts, or pinpointing vulnerabilities in your IT infrastructure. On the other hand, SolarWinds Discovery helps you leverage your asset data to support your IT service management (ITSM) and IT asset management (ITAM) processes. Let’s take a deeper look into the benefits SolarWinds Discovery can bring to the ITSM and ITAM capabilities provided by your SolarWinds Service Desk. Improving Service Management ProcessesSolarWinds Discovery populates asset information directly into your service desk, giving your technicians visibility into data that can help them diagnose issues quicker. Let’s say you have an employee (end user) who is having an issue accessing a particular software. Because SolarWinds Discovery collects all the software titles installed on your computing device, you can then quickly looking up the employee’s devices and see what version of the software they are currently running. Within a matter of seconds you have the information you need to effectively troubleshoot and quickly resolve the issue. The data that SolarWinds Discovery finds can also be used to help your service desk mitigate risks. SolarWinds Service Desk allows you to designate software titles as Greynet, meaning they are either illegal, not approved by your organization, or even a potential virus. When SolarWinds Discovery finds a software title labeled Greynet, a notification is generated to give your agents visibility into the potential issue. Check out how FirstHealth of the Carolinas was able to utilize SolarWinds Discovery to pinpoint devices that were infected with a ransom virus, which ultimately helped them remove it without paying the demanded

Shlomi Lavi / Oct 31, 2024We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This article includes contributions from OpenAI's ChatGPT. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free . Bottom Line: Which is Better - SolarWinds Service Desk or Lepide Remote Admin?Lepide Remote Admin is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (94/100) than Lepide Remote Admin (62/100). SolarWinds Service Desk offers users more features (18) than Lepide Remote Admin (0). There is a clear winner in this case and it is SolarWinds Service Desk!Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:Samanage Vs. Lepide Software Pvt. LtdSamanage: Samanage is a software company based in Cary, North Carolina. It was established in 2007 and has since developed a range of software solutions for IT service management and asset management.The company is well-regarded in the market for its user-friendly interfaces and robust features, earning it a strong reputation among businesses of all size...Lepide Software Pvt. Ltd: Lepide Software Pvt. Ltd is a software company based in Noida, Uttar Pradesh, India. Established in 2005, the company specializes in developing software solutions for data security, auditing, and compliance.Some of the key software developed by Lepide Software Pvt. Ltd include:LepideAuditor SuiteLepide Data Security PlatformLepide Activ...Who is more expensive? SolarWinds Service Desk or Lepide Remote Admin?The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and Lepide Remote Admin.SolarWinds Service Desk price starts at $19 per technician/month , On

A scale between 1 to 10 SolarWinds is rated 4, which is lower than the average cost of Help Desk software. Lepide Remote Admin price Has a free version , When comparing Lepide Remote Admin to its competitors, the software is rated 6 - similar to the average Help Desk software cost. Bottom line: Lepide Remote Admin is more expensive than SolarWinds Service Desk.Which software includes more/better features?We've compared SolarWinds Service Desk Vs. Lepide Remote Admin based on some of the most important and required Help Desk features.SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant. Lepide Remote Admin: We are still working to collect the list of features for Lepide Remote Admin.Target customer sizeSolarWinds is ideal for all sizes of businesses that need to organize their IT assets and operations. and Lepide Remote Admin's target customer size include: SMBs. starts at $19 per technician/month SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and ... Categories: Billing & Invoicing, Document Management, Banking CRM, Customer Loyalty. Lepide Remote Admin ITQlick rating Has a free version Lepide Remote Admin is a trending cloud-based Remote Support software, it is designed to support small and medium size business. Lepide Remote Admin received a rating of 4 from ITQlick team. The software cost i... Categories: Remote Support. Compare specifications Compare features SolarWinds Service Desk: 18 Features Incident / Request ManagementLDAP/Active Directory Synchronization Lepide Remote Admin: 0 Features We are working to collect the information ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions