RingCentral Contact Center

Author: f | 2025-04-24

RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Studio Overview. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Administrator Basics. RingCentral Contact Center: Studio Overview. RingCentral Contact Center: Reporting Basics Next Chapter. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Quality Management. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Supervisor Basics. RingCentral Contact Center: Quality Management. RingCentral Contact Center: Workforce Management Next Chapter.

RingCentral Contact Center - RingCentral Integration - Five9

Including the contact center.RingCentral Contact Center is a complete product. Real-time dashboards are a request I hear from customers every day, and RingCentral Contact Center has it in spades. Simple, drag-and-drop, instantly filterable real-time dashboards. That may sound like an adjective-laden Starbucks order, but it’s the real deal. And historical reporting too, and agent state tracking, and skills based routing. And multichannel, with voice, email, SMS, web chat, and fax. And an IVR supporting data dips. And automated dialers. And prebuilt integrations with Salesforce and other CRM systems. I could keep going with the “ands” but hopefully I’ve made my point: this product contains everything a contact center could need.Finally, RingCentral Contact Center comes in a competitive and very attractive package. Unlike traditional contact center companies we’re not pricing every little feature separately. Instead we’ve created simple tiers of service that correspond to the needs of contact centers in various stages of growth, all at very reasonable prices. This simple packaging and attractive pricing has worked wonderfully for RingCentral Office, and now we’re doing the same for RingCentral Contact Center.We’re introducing an entry into the contact center market that comes pre-integrated with the RingCentral Office service, that has everything a growing contact center needs, and that will save our customers money. I’m proud today to bring you RingCentral Contact Center. Originally published Apr 27, 2015, updated Aug 08, 2024

RingCentral Contact Center: Studio Overview - RingCentral

At RingCentral, we provide best-in-class cloud communication solutions for today’s modern enterprise. Our sweet spot is businesses with 50+ employees, and our customers have been telling us that though they love our unified communications suite, they wish we had a robust contact center offering as well. And now we do!I’m excited to announce RingCentral Contact Center, a product formed out of our new partnership with inContact that will bring an all-inclusive contact center offering, integrated with the award-winning RingCentral Office solution, directly to RingCentral customers.I’ve been working with inContact for a long time, dating all the way back to my time as a developer at Salesforce 10 years ago, and I remember thinking even the very first time I saw their product that it was the best. Fast forward 10 years later and the market has validated it: inContact is the undisputed leader in cloud contact center. They have the most agents and the most revenue of any cloud contact center player, and their product speaks for itself. In fact we at RingCentral have been using inContact for 4 years with our nearly 500 agents spread across offices in Manila, London, Denver, and our CA headquarters. Suffice it to say that we know inContact and it’s served us well.Now we’re offering that same great technology to our customers. We’re not just selling the product though, we’re integrating our networks together, running private fiber lines directly between our data centers. We’re effectively becoming extensions of each others’ clouds — something that RingCentral would only do with a cloud like inContact’s that is as secure and PCI and HIPAA compliant as RingCentral’s cloud is. This means that our customers will see RingCentral Contact Center as a seamless part of their unified communications service, with extension dialing and messaging across the entire enterprise,

RingCentral Contact Center [EN] - RingCentral University

OverviewWCC呼叫中心系统的浏览器电话扩展插件WCC拨号盘与WCC呼叫中心系统一起工作，提供了基于浏览器的电话功能，包括呼叫、转接、咨询、保持、会议、免打扰、自动应答、BLF，呼叫历史、自定义弹屏地址等功能，并且集成了WCC呼叫中心的暂停、话后、签入/签出、电话簿、聊天功能。DetailsVersion1.1.13UpdatedJanuary 10, 2025Size846KiBLanguagesDeveloperSonicwell Technology Limited Website Email [email protected] developer has not identified itself as a trader. For consumers in the European Union, please note that consumer rights do not apply to contracts between you and this developer.PrivacyWCC网页电话 has disclosed the following information regarding the collection and usage of your data. More detailed information can be found in the developer's privacy policy.WCC网页电话 handles the following:Authentication informationThis developer declares that your data isNot being sold to third parties, outside of the approved use casesNot being used or transferred for purposes that are unrelated to the item's core functionalityNot being used or transferred to determine creditworthiness or for lending purposesSupportRelatedZoon Suite - Web Phone5.0(3)Acceso rápido a web webphone y click2call.DialConnection Phone0.0(0)DialConnection Phone is a WebRTC client which works using WebRTC & SIP protocolChatBlink - CRM no WhatsApp, Automações e Ferramentas. Piscou, vendeu!5.0(1)CRM para WhatsApp WebBusiness Click to Call Axialys5.0(2)Solution pour Centre de Contacts intégrée au navigateur pour recevoir des appels et appeler en un clic un contact sur une page web.RingCentral App Connect3.6(16)A RingCentral extension for CRM platformsRingCentral Contact Center Voice2.9(11)RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.MeetPhone Call0.0(0)Use MeetPhone to call numbers in Chrome.TalentLynk5.0(2)Initiate phone calls from any website with TalentLynk Click-to-CallClick-to-Call for Web and CRM4.8(45)Click to Call dialing from web pages, integration with any softphone, screen pops in Salesforce and other CRMsCallvoip Click-to-dial4.0(7)Click-to-Dial Chrome extensie voor de Hosted Telefooncentrale van CallvoipRingCentral RingCX for HubSpot0.0(0)RingCentral RingCX for HubSpotgloCOM Call4.2(5)Use gloCOM to call numbers in Chrome.Zoon Suite - Web Phone5.0(3)Acceso rápido a web webphone y click2call.DialConnection Phone0.0(0)DialConnection Phone is a WebRTC client which works using WebRTC & SIP protocolChatBlink - CRM no WhatsApp, Automações e Ferramentas. Piscou, vendeu!5.0(1)CRM para WhatsApp WebBusiness Click to Call Axialys5.0(2)Solution pour Centre de Contacts intégrée au navigateur pour recevoir des appels et appeler en un clic un contact sur une page web.RingCentral App Connect3.6(16)A RingCentral extension for CRM platformsRingCentral Contact Center Voice2.9(11)RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.MeetPhone Call0.0(0)Use MeetPhone to call numbers in Chrome.TalentLynk5.0(2)Initiate phone calls from any website with TalentLynk Click-to-Call. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Studio Overview. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Administrator Basics. RingCentral Contact Center: Studio Overview. RingCentral Contact Center: Reporting Basics Next Chapter. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Quality Management. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Supervisor Basics. RingCentral Contact Center: Quality Management. RingCentral Contact Center: Workforce Management Next Chapter.

RingCentral Contact Center: MAX Agent - RingCentral

PrésentationRingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser* Send and receive all calls directly from the Agent Desktop* Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.DétailsVersion2.1.2Dernière mise à jour18 novembre 2024Proposé parRingCentralTaille2.84MiBLanguesDéveloppeurRingCentral, Inc.20 Davis DriveBelmont, CA 94002-3002US E-mail [email protected] développeur ne s'est pas identifié comme professionnel. Pour les consommateurs de l'Union européenne, veuillez noter qu'il est possible que les droits des consommateurs ne s'appliquent pas aux contrats entre vous et ce développeur.ConfidentialitéLe développeur a indiqué qu'il ne collecterait et n'utiliserait pas vos données. Pour en savoir plus, consultez les Règles de confidentialité du développeur.Ce développeur déclare que vos données :Ne seront pas vendues à des tiers en dehors des cas d'utilisation approuvés.Ne seront ni utilisées ni transférées à des fins sans rapport avec la fonctionnalité de base de l'article.Ne seront ni utilisées ni transférées pour déterminer votre solvabilité ou en vue de vous proposer un prêt.Articles similairesRingCentral for HubSpot2,9(18)RingCentral for HubSpotGmail reverse conversation4,7(264)The addon which reverse emails in conversation view.Office@Hand for Google0,0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0,0(0)RingCentral RingCX for HubSpotRingCentral for Google3,1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5,0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3,7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2,3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…RingCentral App Connect3,8(15)A RingCentral extension for CRM platformsLoadConnect4,7(69)Plugin that simplifies communication between carriers and brokers by allowing carriers to send emails with one click from loadboardBT Cloud Work for Google4,0(2)Integrate your BT Cloud Phone into Google.• Click phone numbers to make calls through your BT Cloud Phone system from your Gmail™…CXone Agent WebRTC Extension3,2(4)CXone Agent WebRTC ExtensionRingCentral for HubSpot2,9(18)RingCentral for HubSpotGmail reverse conversation4,7(264)The addon which reverse emails in conversation view.Office@Hand for Google0,0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0,0(0)RingCentral RingCX for HubSpotRingCentral for

RingCentral Contact Center [ES] - RingCentral University

概要RingCentral Contact Center Voice plug-in connects agents directly to RingCentral Contact Center.RingCentral Contact Center Voice uses WebRTC to send and receive phone calls from the Contact Center anytime, anywhere directly through their chrome browser: * See agent state immediately in the browser* Send and receive all calls directly from the Agent Desktop* Establish agent WebRTC connections directly from the Agent Desktop RingCentral Contact Center Voice acts as the bridge between the Contact Center and RingCentral Office to provide high quality voice experiences that ensure a good experience for your customers and are easy to use for your agents.詳細バージョン2.1.2更新:2024年11月18日提供元RingCentralサイズ2.84MiB言語デベロッパーRingCentral, Inc.20 Davis DriveBelmont, CA 94002-3002US メール [email protected]非取引業者このデベロッパーは取引業者として申告していません。EU 加盟国の消費者とこのデベロッパーとの間に締結された契約には、消費者の権利が適用されません。プライバシーデベロッパーは、お客様のデータを収集または使用しないことを表明しています。 詳しくは、当該デベロッパーのプライバシー ポリシーをご確認ください。このデベロッパーは、お客様のデータについて以下を宣言しています承認されている以外の用途で第三者に販売しないことアイテムの中心機能と関係のない目的で使用または転送しないこと信用力を判断する目的または融資目的で使用または転送しないこと関連アイテムRingCentral for HubSpot2.9(18)RingCentral for HubSpotGmail reverse conversation4.7(264)The addon which reverse emails in conversation view.Office@Hand for Google0.0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0.0(0)RingCentral RingCX for HubSpotRingCentral for Google3.1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5.0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3.7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2.3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…RingCentral App Connect3.8(15)A RingCentral extension for CRM platformsLoadConnect4.7(69)Plugin that simplifies communication between carriers and brokers by allowing carriers to send emails with one click from loadboardBT Cloud Work for Google4.0(2)Integrate your BT Cloud Phone into Google.• Click phone numbers to make calls through your BT Cloud Phone system from your Gmail™…CXone Agent WebRTC Extension3.2(4)CXone Agent WebRTC ExtensionRingCentral for HubSpot2.9(18)RingCentral for HubSpotGmail reverse conversation4.7(264)The addon which reverse emails in conversation view.Office@Hand for Google0.0(0)Integrate your Office@Hand cloud communications system into Google.• Click phone numbers to make calls through your Office@Hand…RingCentral RingCX for HubSpot0.0(0)RingCentral RingCX for HubSpotRingCentral for Google3.1(253)Seamlessly integrate your RingCentral communications and collaboration solution with Google Cloud to create a powerful business…RingCentral Team Messaging Salesforce5.0(1)Link Salesforce cases to RingCentral Team Messaging teamsRingCentral RingCX Extension3.7(3)RingCentral RingCX ExtensionAvaya Cloud Office for Google2.3(3)Avaya Cloud Office for GoogleSeamlessly integrate your Avaya Cloud Office communications and collaboration solution with Google…

RingCentral Contact Center: Reporting Basics - RingCentral

With contact center agents on the front lines, support teams and their devices need to be secure and reliable. Shifting agents to at-home work requires both a cloud based contact center solution and powerful devices to maximize productivity. Ringcentral Customer Experience and Unified Communication solution paired with Chrome Enterprise, ensures that contact center agents can continue to field customer requests at home, while giving IT admins the ability to deploy, manage and secure their device fleet.What does remote work with RingCentral Solutions and Chrome Enterprise look like?For the remote agent:Seamless communications across the company: With RingCentral team messaging, at-home agents can chat with other agents on their team. Use the presence-enabled directory integration to transfer calls to subject matter experts, improving first call resolution and customer satisfaction.Collaborate easily from any location: RingCentral UCaaS solution offers a truly collaborative environment to support at-home agents when information needs to flow freely across the organization.Reduce downtime With automatic updates, fast boot times, and a seamless experience across devices, Chromebooks are a smarter way to work.Easy access to apps: Chromebooks can access enterprise applications through Chrome Browser, Google Play, or legacy applications with leading virtualization applications. Download the RingCentral app on Google Play and extend functionality with the Chrome Extension and Google Workspace add ons.Consolidated Communications: All business communications are tracked in one single place, so users don’t have to waste time searching for important emails, missed messages, or contact information. With an improved workflow, they can spend more time focusing on servicing customer.For

What is a contact center? - RingCentral

That don’t need such a wide range of features. Additionally, the higher cost might not be justifiable for companies that only require basic communication tools.Overall, Nextiva is a powerful alternative to Aircall, best suited for mid to large-sized businesses that need a unified communications platform with advanced features. While it may be overkill for smaller teams, its comprehensive toolset makes it a worthy consideration for those looking to enhance their communication infrastructure.3. RingCentral Contact CenterJira is a project management and issue-tracking platform popular because of its robust feature set. It provides tools for IT management and customer support, as well as integration with third-party applications. Jira’s flexibility and scalability make it an interesting choice for companies that want to enhance their management processes and overall productivity.RingCentral featuresRingCentral Contact Center includes several features such as:Omnichannel routingReal-time analytics and reportingWorkforce optimization toolsCall monitoring and recordingAdvanced IVR systemIn addition, here are some features you can find in RingCentral that are missing from Aircall’s toolbelt:Workforce optimization toolsAdvanced IVR systemOmnichannel routingWhat are the main differences between RingCentral and Aircall?RingCentral Contact Center differs from Aircall in several key ways:Omnichannel support: RingCentral offers broader support for multiple communication channels, beyond just voice.Workforce optimization: RingCentral includes tools for optimizing agent performance, which Aircall lacks.Scalability: Designed to support varying business sizes, RingCentral offers more scalable solutions compared to Aircall.ProsBroad omnichannel supportAdvanced tools for workforce optimizationSuitable for businesses of various sizesConsComplexity in setup and management can be challenging for teams without experience in contact center toolsBest for medium to large-sized businessesBest for medium to large-sized businesses needing a scalable, omnichannel contact center solution with workforce management capabilities.RingCentral pricingRingCentral Contact Center pricing is available on request from RingCentral’s sales team.Free trial: Yes, 30 daysAuthor’s opinionRingCentral Contact Center offers broader communication support than Aircall, with features like omnichannel routing and workforce optimization tools that are designed to scale with growing businesses. Its real-time analytics and advanced IVR system give companies the ability to manage and optimize customer interactions more effectively than with Aircall’s more limited offering.However, the platform’s complexity can be a barrier for smaller businesses or those without prior experience in. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Studio Overview. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Administrator Basics. RingCentral Contact Center: Studio Overview. RingCentral Contact Center: Reporting Basics Next Chapter. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Quality Management. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Supervisor Basics. RingCentral Contact Center: Quality Management. RingCentral Contact Center: Workforce Management Next Chapter.

RingCentral Pulse for Contact Centers

Highlights:Exceeding KPIs: The Office Gurus leverages RingCentral Engage Voice to meet and even exceed its clients’ average handle times, speed to leads, and other KPIs.Saving money: By helping clients increase their contact center capacity and efficiency—with the help of RingCentral—the company is saving its clients significantly.Training superstars: Using RingCentral’s detailed reporting to monitor performance, managers can quickly identify issues and continually improve their agents’ skills.A multiple-award-winning business process outsourcing companyThe Office Gurus (TOG) has earned a reputation as a leader in business process outsourcing solutions. Client demand for the company’s customized contact center services has been so explosive, that TOG has scaled to more than 3,200 highly trained support and sales agents. The company has also expanded well beyond its Florida headquarters, adding offices in El Salvador, Belize, Jamaica, and the Dominican Republic.The global company has also won numerous industry awards—including Best Global Call Center by Latin America News and Best Business Process Outsourcing Provider on the Lawyer International Legal 100 list, and most recently Nearshore Company of the Year by Nearshore Americas. With RingCentral Engage Voice, This Global Provider of Outsourced Call Center Services Saves One of its Clients $3.2 Million a YearRingCentral helps provide a competitive advantage Jaimie Bell, VP of Client Solutions, points out that The Office Gurus does not simply offer a generic menu of call and contact center services. Instead, TOG works with every client to customize an outsourcing solution to meet that business’s unique needs. TOG can provide such flexibility and agility, she says, in large part due to two competitive advantages.“First, we’ve created processes to successfully vet, hire, onboard, and coach our agents in such a way that leads to outstanding performance,” Jaimie explains. “Our other advantage are the core technologies we use to power our global contact center operations—particularly RingCentral Engage Voice.” Using RingCentral Engage Voice’s capabilities to exceed clients’ expectationsAs Jaimie points out, her team leverages the Engage Voice platform to improve agents’ workflows and exceed client KPIs.“RingCentral Engage Voice is so flexible and easy to configure that we can quickly set processes to meet any SLAs or campaign needs. With outbound calls, some clients require an agent dialing within minutes of an inquiry. Others want those calls happening within 30 seconds, or even 10. The dialing strategies and re-queue settings we can create in RingCentral let us achieve any of those objectives and record the data to prove it.”Leveraging Engage Voice to land new businessExceeding KPIs for existing clients is not the only way TOG is benefiting from RingCentral Engage Voice. Jaimie notes that the company also uses the platform to turn prospects into new clients.“One way RingCentral Engage Voice helps us win business is by allowing us to share call traffic with a new client and then easily adjust the percentages we’re each handling,” she says. “Some companies want to manage the handoff in phases, moving more of their customer calls as they become more comfortable with us. RingCentral allows prospective clients to manage the transition at their own

ChenMed Deploys RingCentral Office and RingCentral Contact Center

Boosting sales with analytics that track volume, activity, and quality across every interaction, and more.A new partnership provides more value for contact centersIn the spirit of continuous innovation and improvement, RingCentral is pleased to announce a joint partnership with Google. RingCentral’s Engage Voice, Engage Digital, and MVP solutions are now Chrome OS-certified. RingCentral Engage Voice and Engage Digital are now a Chrome Enterprise Recommended Solution for contact centers.Chrome OS is well known for its simplicity, speedy and secure operating system. Bringing RingCentral’s contact center solutions together with Chrome OS delivers benefits for customers Increased agent productivity with the familiar Chrome OS interface and Engage’s comprehensive agent toolsetMore robust and compliant protection for business and customer information with Chrome OS zero-ransomware protection and RingCentral’s proactive application upgrades and secure platform Seamless deployment and easy administration from a central Google Admin consoleRingCentral is excited to offer this next-level contact center solution that enables better agent productivity and experiences, leading to better customer experiences and better contact center outcomes. Learn more about our Chrome Enterprise Recommended Solution today. Originally published Sep 27, 2021, updated Aug 07, 2024. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Studio Overview. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Administrator Basics. RingCentral Contact Center: Studio Overview. RingCentral Contact Center: Reporting Basics Next Chapter. RingCentral Contact Center: Introduction to Custom Reporting . RingCentral Contact Center: Quality Management. This lesson is a PDF lesson. Open in new tab. Previous - RingCentral Contact Center: Supervisor Basics. RingCentral Contact Center: Quality Management. RingCentral Contact Center: Workforce Management Next Chapter.

RingCentral Contact Center: MAX Agent - RingCentral University

The Admin:Security by design: Chromebooks have built-in security, which helps protect end users from external threats. Security patches are deployed over WiFi, and IT can remotely disable devices if needed.Born in the cloud for easy deployment and management: Leverage RingCentral Contact Center WebRTC voice delivery directly to agent laptops, and remove the need for additional hard phones to work from home. With Chrome Enterprise, IT admins can manage devices and users from anywhere directly from the Google Admin console. Easily enforce policies, configure device settings, provide access to VPNs, and force install Chrome apps and extensions and more, across Chrome OSand Chrome Browser.Maintain business continuity when deploying Chromebooks with RingCentral Contact Center: Quickly deploy Chrome devices with cloud-based profiles that download users’ policies, apps, settings, and bookmarks, with no imaging required. That way, the agent has minimal downtime in productivity.The end benefit for at-home agents is a seamless experience on one device with maximized productivity. All business communications are tracked in one single place, so users don’t have to waste time searching for important emails, missed messages, or contact information. With an improved workflow, they can spend more time focusing on servicing customers. To learn more about Chromebooks for remote work, check out the Chrome Enterprise remote worker toolkit.To learn more about RingCentral for at-home agents, check out our Remote Support Team toolkit. Originally published May 06, 2020, updated Mar 13, 2025