Download Sisense
Author: m | 2025-04-24
To install Sisense offline: Download the latest full version of Sisense . Open the installation file and click Run. The Welcome to Sisense window is displayed. In the Welcome to Sisense window, click Activate. In the Sisense Activation Download sisense .rar for free. Business software downloads - SiSense by SiSense Inc. and many more programs are available for instant and free download.
Download SiSense by SiSense Inc. - Software Informer
Continues to work as before, See Backing up and Restoring Sisense. If you use partner plug-ins, see Skipping Compilation for Partner Plugins, (above). Download the latest version of Sisense.wget [sisense-linux-deployment-link] Contact Sisense to receive the latest Linux archive file. Extract the tar.gz file:tar zxf [sisense-linux-deployment-package-name] Copy your previous configuration file (for example, config.yaml) to the current installation folder. Edit the config.yaml file:vim config.yaml Note: This command is an example and may be different depending on the configuration file you used when installing Sisense. In your configuration file, set the value of the update parameter to true. If necessary, configure any other required parameter values. For a full explanation of each parameter, see Installing Sisense on Linux. Run the configuration script../sisense.sh config.yaml Your configuration settings are displayed with a message to confirm that you want to deploy Sisense with these settings. Enter Yes to confirm that you want to deploy Sisense, or No to abort the deployment. If there are any issues when the deployment script finishes, view the installation logs as follows:[installation-dir]/sisense-ansible.log Restore your Sisense assets. See Backing up and Restoring Sisense. Side-by-Side Upgrades with Restoring a Backup with Generic JDBC Connections When importing a data model, or opening an existing data model, the old connectors pod must be up already, otherwise the JDBC connection will be blank. For side-by-side upgrades that require a restore of a backup that has generic JDBC connections, do not perform the restore until after you perform the following steps: Install Sisense. Activate Sisense. Scale
Sisense Product Feedback - Sisense Community
Upgrading EKS to v1.23 or later, see Creating a Service Account for the EBS CSI Driver on EKS. Downgrade and rollback are only supported by restoring to a specific backed up version. DO NOT attempt to downgrade by running the installer of a previous version on an upgraded system or by using 'helm rollback'. In most cases, these actions can lead to system and data damage.To restore a specific backed up version:Make sure that you backup Sisense before all upgrades.Uninstall Sisense with removing user data.Install the previous version.Restore the backup of the previous system made before the upgrade. Prerequisites Access to the Sisense CLI Sisense Linux V7.4.3 or later A Minimum Requirements for Sisense in Linux Environments of Kubernetes for the upgraded version of Sisense is installed. You can check your version of Kubernetes with the command: kubectl version Skipping Compilation for Partner Plugins Some partner plugins are delivered in a compiled format and should not be recompiled during a version upgrade. Recompiling these types of plugins during an upgrade may result in a crash due to timeouts. The skipCompilation flag can be used to prevent the attempted recompilation of these plugins during the upgrade process. This flag is included in the plugin.json file of all certified plugins, and should be set to true to skip compilation for the plugin. The plugin folders with the plugin.json files are found in the /opt/sisense/storage/plugins/ folder. Upgrading Sisense in a Linux Environment Backup your Sisense assets to ensure that your upgraded Sisense deploymentSisense V5.8.1 now available – Sisense Community
Specific integration between analytics and Salesforce CRM usage. However, Tableau is slightly more complex to get started with compared to other options on this list. Still, it is considered a potentially good Grafana alternative.Key features of Tableau vs GrafanaMore complex setup, but valuable for advanced users.Seamless Salesforce CRM integration for Salesforce users.Customizable, interactive dashboards for complex datasets.Drag-and-drop functionality for easy data visualization.Translates SQL queries into visual formats for better data exploration.Read more: How Yellowfin Complements Tableau to Expand Analytics Use Cases5. SisensePictured: A comparison of Sisense NLQ (left) and Yellowfin Guided NLQ (right).Sisense's proprietary technology is designed for deep integrations, enabling the creation of customized and interactive analytics experiences within third-party applications. This provides an advantage over Grafana for ISVs seeking more in-depth analytics beyond operational dashboards.It also offers several AI-powered features, such as Sisense Simply Ask. However, many ISVs report a significant need for training and expertise to utilize the platform effectively for their specific use cases due to the complexity of its customization options, especially when comparing Sisense to Yellowfin.ISVs aim to offer their clients not just data visualization but also predictive analytics and actionable intelligence, so Sisense offers a good, albeit potentially costlier, solution.Key Features of Sisense vs GrafanaIncludes tools like Sisense Simply Ask for AI-driven insights.A comprehensive but potentially expensive platform for ISVs looking for advanced features.Offers in-depth analytics, predictive capabilities, and actionable intelligence.Enables customized and interactive analytics experiences within third-party applications.Read more: Not All NLQ Models Are Created Equal: Part 2 - Sisense Simply Ask vs Yellowfin6. PrometheusAmong most open-source dashboard tools, Prometheus is considered a good alternative to Grafana for analytics and data visualization, particularly for monitoring and time-series data in cloud-native environments. It excels in gathering, storing, and querying time-series data, especially in dynamic environments like microservices and containers. Its seamless integration with. To install Sisense offline: Download the latest full version of Sisense . Open the installation file and click Run. The Welcome to Sisense window is displayed. In the Welcome to Sisense window, click Activate. In the Sisense ActivationQuerying the Sisense Elasticube with Python - Sisense Community
Note: It is recommended to not upgrade more than three releases ahead at a time. For example, if upgrading from L2022.2 to L2022.7, the upgrades that should be performed are L2022.2 > L2022.5, then L2022.5 > L2022.7. Read the Release Notes of all the versions prior to your current version, up to and including the version to which you are upgrading. When upgrading an on-prem Sisense deployment, make sure to request the updated version of all premium and custom add-ons that you are using. The non-upgraded add-ons might not be compatible with the latest Sisense version. When upgrading an RKE deployment from Sisense version L2022.3 or earlier to Sisense version L2022.4 or later, any modifications previously made to Grafana dashboards, alerts, notifications, etc. revert to the default state. To preserve your modifications: Export your modified Grafana dashboards.Perform the upgrade to Sisense L2022.4 or later.Import your Grafana dashboards into the new version. When upgrading Sisense in a Kubernetes environment, if your environment uses FSx storage and you are upgrading from Kubernetes 1.21 to 1.22, the FSx driver may freeze during the upgrade. If this happens, rerun the upgrade after rebooting the Kubernetes nodes. Therefore, it is recommended to perform the upgrade during off-peak or downtime hours. When upgrading both Sisense and Kubernetes, check that both the Sisense and Kubernetes parameters in the YAML file are set to true, that is: update: trueupdate_k8s_version: true Starting L2022.7, Kubespray is decommissioned. To upgrade from Kubespray to RKE, see Migrating from Kubespray to RKE. IfSisense Technical Troubleshooting Forum - Sisense Community
Sisense has gone through and collected the most commonly reported issues related to the Report Manager plugin. Save time and effort by reading through the most common Report Manager plugin troubleshooting issues below. Troubleshooting common issues:Case 1: PDF export fails via Report Manager:Navigate to the dashboard that is set up for reporting in Report Manager and attempt to export the dashboard via PDF. If the PDF is not exported successfully, attempt to disable all plugins (via the Add-on tab) except the Report Manager plugin and retest. If the issue still persists, please contact Sisense Support.Case 2: Reports are failing to be executed: Double-check the recipient list to ensure that you do not have any non-Sisense users listed. In cases where there is a non-Sisense user in the recipient list of the report, remove the email address of the non-Sisense recipient or enable reports to be sent for non-Sisense users. Refer to the linked manual to learn how to send reports to non-Sisense users.Case 3: The Report Manager tab has disappearedResolving this issue will require manually restarting the Report Manager service. Linux:Restart the external-plugin pod service.Windows:Restart “sisense.reportManagerEngine” service.If you are a Sisense Managed Service customer, please feel free to contact Sisense Support. as we do not provide access to services for cloud customers.Case 4: You are receiving all report attachments except CSV or Excel Please refer to Case #2. Case 5: You are installing Report Manager in a multi-node environment (Linux) Make sure you run the installation only on the master node. To identify the master node, use the command within Linux CLI: "kubectl cluster-info." For Windows, the plugin needs to be installed on each single nodeCase 6: Filters are different in dashboards versus the reports that are being sent via Report ManagerNavigate to the specific report and select, "Edit". Ensure that the box for "Apply Custom Filters" is checked, as the example below:Known Report Manager Limitations:Report manager does not offer PDF-formatting capabilities.Widgets that are table with aggregation will not export to CSV or Excel.If Report Manager is configured to send emails, please ensure that all attachments dare not larger than 30 MB, otherwise, the email will fail.For timed reports, the reports are created based on the local time according to your machine. For example, if you configure the report to be sent out daily at 8 AM, each day's reports will be sent out at 8 AM based on the time of your local machine from which you set up the report.Creating a Support Ticket for Report Manager issues:In case none of the steps above were successful, please feel free to contact Sisense Support. Please make sure to attach the following logs to your ticket:Linux customers:Navigate to /var/log/sisense/sisense/ and captureConnecting Sisense to R Server - Sisense Community
Celebrating love and diversity, and advocating for every member of the LGBTQIA+ community. Family SenseWe are dedicated to inspiring, equipping, and empowering a supportive network that encompasses parents, soon-to-be parents, caregivers, and allies. The Sisense foundationWe launched The Sisense Foundation to help bring free access to our analytics software to the ones who need it most—nonprofit organizations worldwide.At Sisense, we strive to help people better understand their world by removing the barriers between asking questions and getting answers. Nonprofits are widely known to be short-staffed, underfunded, and overwhelmed. However, access to tools like ours can help reshape how they operate and provide better quality services to the people they serve. We hope to equip these orgs with the resources they need to make an even bigger impact.We’re excited to be partnering with orgs that serve women and underrepresented groups and address a wide range of issues affecting these communities. From sex trafficking to racial injustice, we hope to continue doing what we can to help organizations do better.Email [email protected] for more information on how to nominate your nonprofit today! “Sisense helps us integrate all the data and facilitates us in mapping the vulnerable villages to the implementing partner. The program data is analyzed and the insights from that inform our program direction. We are able to scale up our work with the help of insights from Sisense. It has helped us seamlessly track the data, monitor our programs, and facilitated reporting to our donors and management. We are extremely grateful to the Team at Sisense for facilitating the programs and helping us create an impact.” “Sisense came in at exactly the right time. Their sophisticated yet usable platform allowed us to get a full overview of our progress and targeted. The detailed overview helped us optimize our game plan and come up with new, better ways to help our students. Thanks to their data segmentation capabilities, we could see what topics our students chose, and offer complimentary classes to promote them professionally. And as we were finally able to see who and when dropped out mid-class, we were able to reach out and offer the support they needed to get back into training. We were so happy and grateful to have the Sisense platform in our toolkit in 2022. Thank you!” “At Color Of Change we work with communities to create a more human and less hostile world for Black people in America. With millions of supporters taking action both on and offline, our campaigns generate real change, along with a large amount of data. We are able to leverage Sisense to pull our consolidated data into interactive dashboards and reporting that helps inform what resonates with members, where our successes are, and how to best activate audiences in support of transformative racial justice campaigns. We utilize these Sisense dashboards when meeting with internal stakeholders to regularly guide our member and supporter outreach strategy and test our assumptions.” Sisense gives back Global volunteering iniativeExplore the endless opportunities to makeSigning in to Sisense Support Portal - Sisense Community
Build the future and shape your own At Sisense, we seek to build a world where analytics fuel the applications that drive business forward. Join us to turn this vision into reality. Why join Sisense? Empowering innovationAt Sisense, we're revolutionizing the way companies harness the power of data to drive innovation and growth. Our AI-driven analytics platform empowers businesses to unlock actionable insights, accelerate product innovation, and transform customer experiences. From disrupting markets to transforming businesses, Sisense enables its customers to achieve their goals and drive success. Join us in shaping the future of analytics and making an impact that matters. People firstSisense is more than just a technology business–we’re a people business. Our team is our most valuable resource, and that’s why we prioritize our people and their well-being over everything. Every quarter, we give all employees an opportunity to "come up for air" with a day off to rest and recharge. We also provide incredible health benefits, flexible PTO, and Summer Half Days to ensure our employees have the work-life balance they need to thrive. Career acceleratorAdvance your career with Sisense and learn skills that allow you to accomplish more than you ever believed possible. Our managers are trained to focus on the growth of each employee through every point of their career journey. This means that you receive a customized career development plan tailored to help you meet your full potential. Awards and recognition Check out what our employees have to say about Sisense. Join your dream team Customer care Sisense“Joining the customer care team at Sisense isn’t just about resolving issues–it’s about making meaningful connections and leaving a lasting impact on our customers’ experiences. My colleagues and I are proud to be part of a team that goes above and beyond to ensure every interaction is memorable and solve every problem with care and dedication.” People Sisense“I’m thrilled to play a pivotal role in shaping company culture while supporting our most valuable asset—our people. Our team is dedicated to fostering a positive and inclusive workplace where everyone feels valued, supported, and empowered to reach their full potential. Joining Sisense means being part of a team that prioritizes employee well-being, professional development, and diversity.” Product house Sisense“Our team is driving innovation and shaping the future of our products. We’re passionate about understanding our customers’ needs, pushing boundaries, and delivering solutions that exceed expectations. We’re at the forefront of product development, where every idea helps create meaningful results for our customers.” Marketing Sisense“As a key player on the marketing team, I’m thrilled to be part of driving our brand’s growth and visibility in the market. Our team is passionate about telling Sisense’s story and connecting with our audience in meaningful ways. Our team is at the forefront of innovation, creativity, and strategic thinking, where every campaign and initiative contributes to our company’s success and makes an impact in the industry.” Sales Sisense“I’m privileged to be part of a dynamic and results-driven environment where every interaction presents an opportunity. To install Sisense offline: Download the latest full version of Sisense . Open the installation file and click Run. The Welcome to Sisense window is displayed. In the Welcome to Sisense window, click Activate. In the Sisense Activation
Sisense Casual Conversation Forum - Sisense Community
To make a difference. My team is committed to building lasting relationships, understanding customer needs, and delivering solutions that drive growth and success–for both our clients and our company. Our high-energy sales team thrives on challenges, celebrates successes, and constantly strives for excellence.” Operations Sisense“As an operations team member here at Sisense, I’m proud to be part of the engine that keeps our company running smoothly and efficiently. My team is dedicated to optimizing processes, enhancing productivity, and ensuring seamless day-to-day operations across all departments.” Finance Sisense“I’m honored to contribute daily to our company’s financial health and success. My team’s meticulous attention to detail and strategic financial planning drive growth and innovation across the organization.” Legal Sisense“I take pride in ensuring compliance with laws and regulations. Joining Sisense means being part of a collaborative and proactive environment where your legal expertise is valued and where you’ll have the opportunity to make a meaningful impact on the company’s success.” IT and security Sisense“At Sisense, we not only deploy controls to meet industry standards but also enable productivity by adopting automation and the latest technologies. Every day, our team remains dedicated to pushing the boundaries of innovation to safeguard our data and the trust of our customers and partners. It is truly a privilege to work for a company that takes security as seriously as we do and continuously strives to deliver nothing but the best.” Sisense employees around the worldWherever you are in the world, we can help. We provide both remote and hybrid work options tailored to your location, along with flexible PTO for most employees to ensure a balanced approach to work and life. Sisense employs a globally distributed workforce with offices in New York City and Tel Aviv.If you’re a remote employee, you can join a Collaboration Hub to meet local colleagues face-to-face.What’s a “Collab Hub”? Collab hubs are established in locations with 5 or more nearby employees, as indicated on the map below. We organize gatherings for these groups, whether it’s a paint & sip or a nice dinner. This initiative ensures that Sisensers have the chance to interact with coworkers, regardless of living near an office. Dennis Ong Manager, Information Technology Susanna Tharakan Director, Global D&I and Experience Rachel Moffitt Sr. Director, Field Effectiveness Oleg Strelchuk Director, Technical Solutions Engineering Global Sisense benefits At Sisense, we understand that benefits are more than just perks – they’re essential components of an inclusive compensation package that demonstrates our commitment to the well-being and success of our employees. Each of our Sisense locations offers different benefits, from health insurance and retirement plans to disability insurance and annual lifestyle reimbursements. Our benefits are designed to support our employees throughout every stage of their lives and careers. Check out a few of our global benefits that apply to all locations. Sisense has generous time off policies to allow our employees to rest, recharge, and maintain a healthy work-life balance. Whether it’s through our Flexible Time Off Policy or our standard PTOFormatting Text Widget In Sisense - Sisense Community
As 2024 comes to a close, we’re taking a moment to reflect on our incredible journey together in the Sisense Community. From inspiring discussions to groundbreaking initiatives, this year has been filled with milestones worth celebrating. Let’s take a look back at some of the 2024 highlights and set our sights on an even brighter 2025! CommunityFestThis was our month-long event where we were able to engage with many of our members in a multitude of ways! Members shared their use cases in blogs, helped each other find solutions to their questions, and so much more! We had so many wonderful winners, and we want to thank everyone who participated. It was truly a special event and one of the highlights of our year! Jake_RazdannyrHelena_qbeeqMuznahMAstrorafLarisabrownbpdigance-arcorcoleman_cmtxPriscillareagancshunHamzaJmdiventiOluwaTOBIpettijolmbottaiFeature FrenzyIn October we hosted Feature Frenzy, an event designed to encourage our Sisense Sherlocks to submit, vote, and comment in the Product Feedback Forum. Wow, did they come through! In October we had the most ideas submitted, most ideas read, and almost 200% more votes on ideas than any other month this year. We are working with the product team to use that invaluable feedback to make Sisense the best solution, and there are plans to add some of those ideas to Sisense in the coming year!Thank you again, and keep the ideas, comments, and votes coming!We hosted a webinar!We hosted a webinar, during which we did a live demo of the community and a Q&A! Check it out here! We had a brand refresh! ICYMI- Sisense had a brand refresh! We have a new logo & colors! I’d love to hear your thoughts about the refresh in the comments! Spotlights of the quarter! This year, a big goal of ours was to spotlight a customer, partner, and employee each quarter, chosen based on their involvement within the community. Below are the featured members of 2024, and we look forward to more next year. Who knows, maybe YOU will be next to see your name in lights!Metrics… we all love data! Community engagement is up an average of 130% Year-over-Year! Here are a few highlights of our YoY growth:Forum Replies:Forum Posts:Accepted Solutions:Site Visits:186.59%89.62%269.77%188.61%On behalf of Sisense and the entire community of Sisense Sherlocks, Thank you for creating a helpful and active community! Top content of the year! Knowledge-Based Articles: How to install new kernel or update existing one in UbuntuRelocating /var/lib/docker directoryCancel IIS Timeout And RecyclingCustomer Blogs: Implementing Self-Service BI with Sisense: Key Steps and InsightsData Doesn’t have to Look Boring: Brag about it with BloXThe Sisense Experience: How I Enhanced Data Analytics Leveraging SisenseDiscussions:How to Calculate YTD by Month in a pivot tableJWT Token with IframeDashboard - Passing Filter Values Using URL ParametersTHANK YOU!None of this would be possible without you, our amazing community members, the Sisense Sherlocks. Together, we’ve built a space where collaboration, learning, and growth thrive. Here’s to continuing this momentum into 2025.We’d love to hear your favorite moments from this year—drop a comment below! We also would appreciate any feedback.Please. To install Sisense offline: Download the latest full version of Sisense . Open the installation file and click Run. The Welcome to Sisense window is displayed. In the Welcome to Sisense window, click Activate. In the Sisense Activation Download sisense .rar for free. Business software downloads - SiSense by SiSense Inc. and many more programs are available for instant and free download.Download Prism Desktop by SiSense
What happened?One of our external vendors, Sisense, has informed us that an unknown, unauthorized third-party accessed certain of their systems and acquired information relating to Marigold Health. Upon being notified of this, we began working to identify and analyze the nature and scope of the affected data and assessing who may have been impacted. Our analysis has determined that the third-party accessed Sisense on or before April 11, 2024. During this time, the third party acquired, and may have decrypted, files that contained information of some Marigold members.Do we know what the third-party wanted or did with the files that were exposed?There is not a clear motive or reason for the actions of this unauthorized third-party. At this time we are not aware of the unauthorized third-party decrypting any of the files. (This means that while they acquired access to certain files, we do not yet know if they actually used them.) At this time, we are also not aware of any identity theft or fraud to any person as a result of this incident.Was Marigold hacked?No. Marigold systems were not affected by this incident. The nature of exposure to Marigold members in this incident is that a vendor Marigold works with (Sisense) had data from a number of its partners exposed. A small percentage of Sisense’s exposure included some Marigold members’ data. Again, we do not know whether or not the unauthorized third-party actually decrypted or used any of this data.What is Sisense?Sisense is a vendor that we useComments
Continues to work as before, See Backing up and Restoring Sisense. If you use partner plug-ins, see Skipping Compilation for Partner Plugins, (above). Download the latest version of Sisense.wget [sisense-linux-deployment-link] Contact Sisense to receive the latest Linux archive file. Extract the tar.gz file:tar zxf [sisense-linux-deployment-package-name] Copy your previous configuration file (for example, config.yaml) to the current installation folder. Edit the config.yaml file:vim config.yaml Note: This command is an example and may be different depending on the configuration file you used when installing Sisense. In your configuration file, set the value of the update parameter to true. If necessary, configure any other required parameter values. For a full explanation of each parameter, see Installing Sisense on Linux. Run the configuration script../sisense.sh config.yaml Your configuration settings are displayed with a message to confirm that you want to deploy Sisense with these settings. Enter Yes to confirm that you want to deploy Sisense, or No to abort the deployment. If there are any issues when the deployment script finishes, view the installation logs as follows:[installation-dir]/sisense-ansible.log Restore your Sisense assets. See Backing up and Restoring Sisense. Side-by-Side Upgrades with Restoring a Backup with Generic JDBC Connections When importing a data model, or opening an existing data model, the old connectors pod must be up already, otherwise the JDBC connection will be blank. For side-by-side upgrades that require a restore of a backup that has generic JDBC connections, do not perform the restore until after you perform the following steps: Install Sisense. Activate Sisense. Scale
2025-03-26Upgrading EKS to v1.23 or later, see Creating a Service Account for the EBS CSI Driver on EKS. Downgrade and rollback are only supported by restoring to a specific backed up version. DO NOT attempt to downgrade by running the installer of a previous version on an upgraded system or by using 'helm rollback'. In most cases, these actions can lead to system and data damage.To restore a specific backed up version:Make sure that you backup Sisense before all upgrades.Uninstall Sisense with removing user data.Install the previous version.Restore the backup of the previous system made before the upgrade. Prerequisites Access to the Sisense CLI Sisense Linux V7.4.3 or later A Minimum Requirements for Sisense in Linux Environments of Kubernetes for the upgraded version of Sisense is installed. You can check your version of Kubernetes with the command: kubectl version Skipping Compilation for Partner Plugins Some partner plugins are delivered in a compiled format and should not be recompiled during a version upgrade. Recompiling these types of plugins during an upgrade may result in a crash due to timeouts. The skipCompilation flag can be used to prevent the attempted recompilation of these plugins during the upgrade process. This flag is included in the plugin.json file of all certified plugins, and should be set to true to skip compilation for the plugin. The plugin folders with the plugin.json files are found in the /opt/sisense/storage/plugins/ folder. Upgrading Sisense in a Linux Environment Backup your Sisense assets to ensure that your upgraded Sisense deployment
2025-04-20Note: It is recommended to not upgrade more than three releases ahead at a time. For example, if upgrading from L2022.2 to L2022.7, the upgrades that should be performed are L2022.2 > L2022.5, then L2022.5 > L2022.7. Read the Release Notes of all the versions prior to your current version, up to and including the version to which you are upgrading. When upgrading an on-prem Sisense deployment, make sure to request the updated version of all premium and custom add-ons that you are using. The non-upgraded add-ons might not be compatible with the latest Sisense version. When upgrading an RKE deployment from Sisense version L2022.3 or earlier to Sisense version L2022.4 or later, any modifications previously made to Grafana dashboards, alerts, notifications, etc. revert to the default state. To preserve your modifications: Export your modified Grafana dashboards.Perform the upgrade to Sisense L2022.4 or later.Import your Grafana dashboards into the new version. When upgrading Sisense in a Kubernetes environment, if your environment uses FSx storage and you are upgrading from Kubernetes 1.21 to 1.22, the FSx driver may freeze during the upgrade. If this happens, rerun the upgrade after rebooting the Kubernetes nodes. Therefore, it is recommended to perform the upgrade during off-peak or downtime hours. When upgrading both Sisense and Kubernetes, check that both the Sisense and Kubernetes parameters in the YAML file are set to true, that is: update: trueupdate_k8s_version: true Starting L2022.7, Kubespray is decommissioned. To upgrade from Kubespray to RKE, see Migrating from Kubespray to RKE. If
2025-04-13Sisense has gone through and collected the most commonly reported issues related to the Report Manager plugin. Save time and effort by reading through the most common Report Manager plugin troubleshooting issues below. Troubleshooting common issues:Case 1: PDF export fails via Report Manager:Navigate to the dashboard that is set up for reporting in Report Manager and attempt to export the dashboard via PDF. If the PDF is not exported successfully, attempt to disable all plugins (via the Add-on tab) except the Report Manager plugin and retest. If the issue still persists, please contact Sisense Support.Case 2: Reports are failing to be executed: Double-check the recipient list to ensure that you do not have any non-Sisense users listed. In cases where there is a non-Sisense user in the recipient list of the report, remove the email address of the non-Sisense recipient or enable reports to be sent for non-Sisense users. Refer to the linked manual to learn how to send reports to non-Sisense users.Case 3: The Report Manager tab has disappearedResolving this issue will require manually restarting the Report Manager service. Linux:Restart the external-plugin pod service.Windows:Restart “sisense.reportManagerEngine” service.If you are a Sisense Managed Service customer, please feel free to contact Sisense Support. as we do not provide access to services for cloud customers.Case 4: You are receiving all report attachments except CSV or Excel Please refer to Case #2. Case 5: You are installing Report Manager in a multi-node environment (Linux) Make sure you run the installation only on the master node. To identify the master node, use the command within Linux CLI: "kubectl cluster-info." For Windows, the plugin needs to be installed on each single nodeCase 6: Filters are different in dashboards versus the reports that are being sent via Report ManagerNavigate to the specific report and select, "Edit". Ensure that the box for "Apply Custom Filters" is checked, as the example below:Known Report Manager Limitations:Report manager does not offer PDF-formatting capabilities.Widgets that are table with aggregation will not export to CSV or Excel.If Report Manager is configured to send emails, please ensure that all attachments dare not larger than 30 MB, otherwise, the email will fail.For timed reports, the reports are created based on the local time according to your machine. For example, if you configure the report to be sent out daily at 8 AM, each day's reports will be sent out at 8 AM based on the time of your local machine from which you set up the report.Creating a Support Ticket for Report Manager issues:In case none of the steps above were successful, please feel free to contact Sisense Support. Please make sure to attach the following logs to your ticket:Linux customers:Navigate to /var/log/sisense/sisense/ and capture
2025-03-31