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With updates to Infor Concierge, the vendor intends to improve customer access to Infor ERP services and products to expedite the problem-solving process. Infor updated its customer self-service platform, Infor Concierge, to improve customer access to Infor resources. Developed with the Infor Customer Experience Board, the offering incorporates feedback and research to ensure the voice of the customer is accurately represented and served, according to the vendor. Infor Concierge is a hub of relevant Infor information for customers regarding their ERP portfolio, such as key contacts, incident and knowledge management, product lists, renewal dates and event information. The vendor claims this feature enables easy access to multiple Infor systems and offers an overview of open support incidents, status details and a search function for Knowledgebase articles. With this update, Infor Concierge comes with an improved UI and new capabilities, including the following: full mobile access; personalized news feed displaying relevant information to individual customers; access to Infor Services project details; single sign-on to Infor Campus training site for courses and course catalogs; and self-help guides to help users navigate the Infor system. Infor Concierge is a landing page that serves as the gateway and organizer for customers to access multiple Infor systems; the app's product roadmap feature also provides users access to applicable Infor products for their issues, the ability to quick view and rate product improvements, and access to product-specific training, such as classes or webinars. According to the vendor, Infor Concierge simplifies the customer experience by consolidating all resources into one space. By increasing customers' access to Infor services and products with Infor Concierge, the company anticipates the feature will minimize unnecessary calls and emails and speed up the problem-solving process. Infor, offering a wide range of ERP products, platforms and services, competes closely with Microsoft in the ERP realm. Both vendors, however, fall short of ERP giants SAP and Oracle, which claim almost twice the market share of Infor or Microsoft. Dig Deeper on ERP implementation What is Infor? By: Katie Terrell Hanna Infor a penny, Infor a pound By: Marc Ambasna-Jones Infor Enterprise Automation looks to ease RPA for ERP By: Jim O'Donnell Infor execs tout ERP SaaS growth, industry functionality By: Jim O'Donnell

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Leading Australian hotel chain deploys Infor technology to centralise data and streamline operationsSYDNEY, Australia – 22 April 2021 – Infor, the industry cloud company, announced today that View Hotels has deployed Infor Hospitality Management Solution (HMS) and Interfaces across its three Australian Hotels to better leverage the cloud for data insights, marketing and remote working.Learn more about Infor Hospitality Management Solution (HMS)In the few months of using Infor’s robust cloud platform, View Hotels has already seen tremendous success in generating valuable customer insights leading to increased revenue. Ensuring it securely stores and uses data in compliance with current and future regulations is key.Mimi Wong and Neil Wong, owners of the View Hotels chain, selected Infor to completely replace its existing legacy solution as a means to change the hotel chain’s culture and productivity. “The decision to select Infor was made precoronavirus pandemic. We recognised the need to change the way we conduct our business activities. We needed a reliable partner that can deliver a central platform that communicates with every department. Every person who uses the system must be able to access the information and use the built-in tools to do his or her job. Implementation and training went ahead virtually, and we clearly see the benefits of Infor,” said Neil.Other benefits of Infor HMS for View Hotels include:Improving guest experience and reducing friction at transaction points by adopting quick, easy-to-use customer contact modules and applications that are supported by mobility solutionsEnabling mobile access for operating teams and management to be able to check hotel status, review guest information, process tasks, run reports and more, even when off-site and working from homeProviding detailed insights into business performance utilising business intelligence (BI) tools and reporting systems to facilitate revenue and profitability optimisation“We’re thrilled to be selected by View Hotels as its primary hospitality technology supplier and to be recognised as a trusted partner in its journey to deliver a cloud-first, streamlined business,” said Eric Wong, vice president, hospitality, Infor Asia Pacific. “Infor HMS will help View Hotels align its departments onto one ‘true’ platform, and enable sales, marketing, finance, revenue, and

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Application either to perform a transaction or get specific information.API FlowA composite API build by chaining many APIs which can be used in an API Fulfilment.Skill TypesBasic SkillBasic skills are used to create the FAQ interaction. Those skills don’t require any back-end communication with other applications, which means that the fulfillment won’t call any API.API Based SkillAdvanced skills are used when Coleman-User interaction requires the communication with a particular application. In order to communicate with an application, Coleman will use the API endpoint deployed on API Gateway either to get application specific information or perform a transaction.Drill-Back SkillDrill-back skills can take you to a particular screen either within the Infor OS portal using the drill back links or navigate to a particular website just by defining its address within a skill.Coleman DA ChannelsInfor OS PortalThe Coleman chat window is part of the Infor OS Portal that can be access in context of any application within the portal. It has both the text chat and voice interaction feature.Infor GoColeman DA chat agent is accessible from the mobile application, Infor Go. It supports both text chat or voice interaction.Microsoft TeamsThe Coleman DA application can be download and installed to have a conversation in your Teams application like you would with a live user. You can converse with Coleman though MS Teams in context of a particular tenant.APIColeman DA exposes a set of APIs which can be used to interact with Coleman programmatically.Coleman DA ChannelsInfor OS PortalThe Coleman chat window is part of