Download Ifbyphone Call Tracking Email API

This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters. Learn more about bidirectional Unicode characters Show hidden characters /** * * Convenience class for using Ifbyphone recording API * * This class provides conveniant methods for using Ifbyphone * recording API and can be expanded to include intelligent * error handling based on the xml response from Ibyphone for * any API call. * * @TODO - include methods for downloading recordings for SurVo and email. */ class Ibp_Audio { const IBP_BASE = ' const IBP_KEY = 'YOUR IFBYPHONE API KEY'; private $fh; private $curl; private $option; private $xmllist; public function __construct() { $this->curl = curl_init(); $this->option = array( 'api_key' => self::IBP_KEY, 'path' => $this->upload_dir ); } /** * * Load recordings as an XML object. Recordings must * be loaded before they can be downloaded or listed. * * @param string $id */ public function loadRecordings($id) { $this->option['id'] = $id; $this->option['type'] = 'findme'; $this->option['action'] = 'recording.list'; $raw_list = $this->__request(); $this->xmlist = new SimpleXMLElement($raw_list); } public function getRecordings() { return $this->xmlist; } /** * * Upload an audio file of a .wav format to a directory * in an Ifbyphone account. The $type is a unique ID and only * necessary for 'survo' and 'vmail'. The $directory must be an * accessable file path to the audio file to be uploaded. * Valid types include: * * general - General audio for SurVo custom audio prompts * survo - SurVo prompts * voting - Prompts for VoteByPhone * holdmusic - Hold music for Find Me * vmail - Voice mail greetings * whisperaudio - Whisper audio for Find Me * prompts - Advanced Audio prompts for Find Me * * @param string $type * @param string $directory * @param string $id */ public function upload($type, $directory, $id = null) { $this->option['id'] = $id; $this->option['type'] = $type; $this->option['path'] = $directory; $this->option['action'] = 'recording.upload'; $this->__request(); } /** * * Download a single file or all files for findme or api call types. * Files can be downloaded in either a wav or mp3 format. * * @param string $format * @param mixed $all * @param string $sid */ public function download($format, $all = null, $sid = null) { $this->option['id'] = $id; $this->option['type'] = 'findme'; $this->option['format'] = $format; $this->option['action'] = 'recording.download'; $recordings = $this->getRecordings(); if ($format != 'wav' && $format != 'mp3') { throw new Exception('Invalid file format'); } else { if (isset($sid) && isset($all)) { throw new Exception('You cannot specify both "$sid" and "$all"'); } if (isset($sid) && !isset($all)) { $this->option['sid'] = $sid; foreach ($recordings->data->recording as $value) { if ($value->sid ==

CHICAGO, IL--(Marketwire - October 26, 2010) - Ifbyphone, an industry leading customer interaction company, today announced a key addition to its executive team with the hire of Jason Ferrara as Vice President of Marketing. Ferrara comes to his new role from another rapidly growing Chicago company, the nation's largest online job site CareerBuilder.com. As Vice President Corporate Marketing at CareerBuilder.com Ferrara was responsible for business-to-business strategy, including communications, advertising, promotions, product marketing, e-commerce management, customer lifecycle and loyalty, and sales support. "As Ifbyphone's growth continues to accelerate, it is excellent timing for us to be adding a proven leader like Jason Ferrara to take over this pivotal role," said Irv Shapiro, Ifbyphone's CEO. "With many of the industry leading product rollouts we have planned in the upcoming months Jason Ferrara's experience working with high growth companies and his passion for superior customer communications and service will prove to be an enormous asset." In his new role at Ifbyphone, Ferrara will be charged with all facets of the company's marketing efforts including overall strategy, new market segments, and managing communications with the company's existing customer base. "Ifbyphone is well positioned to become Chicago's next large scale business success story, and I'm excited to have the opportunity to be part of the team that takes the company to the next level," said Ferrara. Prior to joining CareerBuilder.com in 2005, Ferrara worked as Director, Online Marketing for SPSS, Inc. Ferrara received his MBA from Kellogg School of Management. To learn more about Ifbyphone's software, including Call Tracking, Hosted IVR, Voice Broadcasting, and Virtual Call Center, visit www.ifbyphone.com. About Ifbyphone Ifbyphone, a leading provider of Voice Applications for Customer Interactions, helps businesses reduce costs and improve customer satisfaction by automating call handling and management with solutions for outbound notifications, call tracking and analytics, voice self-service and virtual call centers. For more information about how Ifbyphone helps businesses manage, measure and automate phone calls, visit www.ifbyphone.com.Contact Information: Contact: Amy Hesser Ifbyphone 312-933-8324 Jason Ferrara joins Ifbyphone....

CHICAGO, IL--(Marketwire - September 1, 2010) - Ifbyphone, an industry leading customer interaction company, today announced SourceTrak, a new suite of Call Tracking tools that enable marketers to measure phone conversions, optimize ad spend and demonstrate ROI for any size campaign. Using SourceTrak marketers can now track, qualify and route calls from traditional ads as well as PPC, SEO and Social Media. "Marketers have always struggled to track offline conversations, and Ifbyphone's latest Call Tracking software addresses the challenge of helping them determine where their advertising dollars are being best spent," said Irv Shapiro, CEO of Ifbyphone. "With SourceTrak, we're offering multiple technologies, appropriate for campaigns of any size, for marketers to measure results and route calls." SourceTrak offers marketers 4 options for Call Tracking: SourceTrak Basic With SourceTrak Basic, marketers place a unique phone number on an advertisement (e.g. radio, direct mail, billboard) and can view real-time reports including data on call time, call duration, caller name, caller number, and more. SourceTrak Dynamic With SourceTrak Dynamic, online marketers can measure offline phone conversions. Dynamically assigned phone numbers are displayed on a website based on the referral source of the traffic (i.e. keyword, search engine, or pay-per-click ad). A business can then customize the routing for each unique phone number and view real-time reports online. SourceTrak Dynamic Groups To accommodate larger online marketing campaigns, SourceTrak Dynamic Groups supports tracking more traffic sources with less phone numbers by grouping traffic sources and phone numbers into shared groups. This provides a more cost-effective and data-rich solution, while still offering marketers control over unique call routing for each group. SourceTrak Session SourceTrak Session enables marketers to track an unlimited number of keywords, domains, or pay-per-click ads without predefining traffic sources. This solution also offers the ability to track online conversions with minimal setup. "For businesses that have multiple revenue channels where online marketing efforts can drive offline sales, Ifbyphone's call tracking allows us to better associate revenue to the attributing source," said Brad Henry, Manager of Web Marketing Services Beacon Technologies. "By having better ROI data by channel we make smarter decisions and make our advertising dollars work more effectively." More Than Call Tracking Beyond Call Tracking, Ifbyphone also enables marketers to: Customize call routing by schedule, geography or percentage Direct calls to a virtual call center with agents using traditional phones anywhere in the world Create custom voice dialogs to qualify callers

TMCnews Featured Article July 28, 2009 By Anuradha Shukla, TMCnet Contributor Ifbyphone’s call-tracking services is helping ClickFuel, a full-service Internet marketing innovator, to provide SMBs with advanced tools for tracking online ads that generate phone calls. Ifbyphone (News - Alert) informs that every new ClickFuel customer has implemented Ifbyphone’s call-tracking technology since ClickFuel added the service to its suite of advertising intelligence offerings.ClickFuel founder and online marketing industry veteran, Colby West notes the huge void for SMBs in phone sales lead tracking and adds that most firms still focus on Website checkouts, submitted requests and downloads.“With Ifbyphone’s service, we assign specific phone numbers to each customer’s advertisements to determine – based on the number of leads for the ad money spent – which efforts are working and which ones need to be re-examined.”ClickFuel has greatly benefitted from Ifbyphone’s call-tracking service, which helps them identify the source of sales leads its SMB customers receive. Ifbyphone’s Google (News - Alert) Analytics Integration also helps in tracking phone calls directly alongside Website data in Google Analytics. The company now uses trackable phone numbers to better optimize customer campaigns and accurately assess their return on investment (ROI).West informed they were chosen by ClickFuel for their attractive price structure that allows customers to pay only for minutes used. This contrasts with other providers that assess high monthly usage and/or billing minimums putting their services out of reach for SMBs.Commenting on the win, Ifbyphone CEO Irv Shapiro (News - Alert) said that ClickFuel deployment shows how marketing and advertising firms are improving the efficiency and effectiveness of their customers’ sales efforts using their phone automation services.“The marketing industry is hard at work evaluating and implementing economical tools to help their SMB customers – which don’t have the internal expertise – make the most of their advertising and sales efforts.”Ifbyphone provides businesses a suite of phone automation services to enhance customer conversations, drive sales and lower costs. The company recently introduced Call Distributor service that enables small and mid-size businesses to create virtual call centers.Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.Edited by Jessica Kostek

CHICAGO, IL--(Marketwire - July 30, 2010) - Ifbyphone, a leading customer interaction company, announced today that for the second consecutive year, the organization has been recognized as one of "Chicago's 101 Best and Brightest Companies to Work For" by the National Association for Business Resources (NABR). "Ifbyphone is a company with a reputation for delivering great customer service and being a great place to work," said Irv Shapiro, CEO and Founder. "Our corporate culture is one where innovative spirits thrive and are empowered to go the extra mile for our customers. We are proud to be awarded this honor two years running." "What makes Ifbyphone unique is the people and a workplace environment where everyone's opinions and contributions are valued and recognized," said Eytan Fox, Senior Account Manager at Ifbyphone. "We pride ourselves on staying true to our core value of being the easiest company you have ever worked with, whether you are an employee, customer or investor." The selection of the 2010 winning companies is the result of an independent research effort that evaluates each company's entry in the following categories: communication, community initiatives, compensation and benefits, diversity and multiculturalism, employee education and development, employee engagement and commitment, recognition and retention, recruitment and selection, and work-life balance. The NABR will honor Ifbyphone and all award recipients at "Chicago's Best and Brightest Companies to Work For" symposium and awards luncheon to be held on August 2, 2010 at the Chicago Oak Brook Marriott. About Ifbyphone Ifbyphone, a leading provider of voice applications for customer interactions helps companies reduce costs and improve customer satisfaction by automating call handling and management with solutions for outbound notifications, call tracking and analytics, voice self-service and virtual call centers. Through its Cloudvox service, developers and entrepreneurs can create their own Asterisk-compatible apps in any programming language or simple HTTP. For more information, visit www.ifbyphone.com. About the National Association of Business Resources Based in Warren, Mich., the National Association for Business Resources (NABR) is a business organization of small to medium-sized businesses, representing more than 20,000 members who employ over 200,0000 persons nationally. Members include attorneys, physicians, architects, accountants, construction companies, banks, retailers, wholesalers, manufacturers and the like. Member businesses receive numerous benefits including free legal and financial consultations; discounted technology, automotive and office products; employee training and recruitment assistance; and competitive insurance rates. Visit NABR online at www.nationalbiz.org. Contact Information: Contact: Amy Hesser Ifbyphone +1 312-933-8324 Ifbyphone Recognized as One of Chicago's Best and Brightest Companies...